{"id":8877,"date":"2024-05-27T19:00:58","date_gmt":"2024-05-27T19:00:58","guid":{"rendered":"https:\/\/sevilla-tickets.es\/web\/preguntas-frecuentes\/"},"modified":"2026-04-30T06:59:17","modified_gmt":"2026-04-30T06:59:17","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/catedral.sevilla-tickets.es\/en\/preguntas-frecuentes\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">1- What documentation do I need to access the monument?<\/h2>\n\n<p class=\"wp-block-paragraph\">The Palace of Versailles does not require the presentation of a valid ID document with the tickets. However, it is recommended that you bring some form of identification in case it is necessary. If your tickets have a discount or special rate, be sure to bring the relevant document proving your status.  <\/p>\n\n<h2 class=\"wp-block-heading\">2- How do I get to the Palace of Versailles?<\/h2>\n\n<p class=\"wp-block-paragraph\">The Palace of Versailles is well connected to Paris and can be easily visited by public transport or by car.<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Train: RER C to Versailles Ch\u00e2teau-Rive Gauche. A 5 min walk from the palace. <\/li>\n\n\n\n<li>Car: About 40 min from Paris. Paid parking at Place d&#8217;Armes, in front of the main entrance. <\/li>\n\n\n\n<li>Bus: Line 171 from Pont de S\u00e8vres to Versailles-Place d&#8217;Armes.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">The complex has several ticket areas, depending on which part of the palace or gardens you wish to visit.<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Main entrance: Cour d&#8217;Honneur (access from Place d&#8217;Armes).<\/li>\n\n\n\n<li>Gardens: side entrance from Place d&#8217;Armes.<\/li>\n\n\n\n<li>Trianon and Domaine de Marie-Antoinette: access within the park, about 20-30 minutes walk from the main palace.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">3- Can I bring the tickets in digital format?<\/h2>\n\n<p class=\"wp-block-paragraph\">Yes, no problem. You can bring the tickets in any digital format as long as they are accredited tickets and are legible. <\/p>\n\n<h2 class=\"wp-block-heading\">4- Do children need tickets?<\/h2>\n\n<p class=\"wp-block-paragraph\">Yes, don&#8217;t forget to include them in your reservation because everyone needs to present their ticket to access the park. Without tickets you will be denied access to the monument.   <\/p>\n\n<h2 class=\"wp-block-heading\">5- Can I modify or cancel my tickets?<\/h2>\n\n<p class=\"wp-block-paragraph\">Each product has its own cancellation and exchange policy.<\/p>\n\n<h2 class=\"wp-block-heading\">6- Can I exercise my right of withdrawal?<\/h2>\n\n<p class=\"wp-block-paragraph\">No, as stated in Law 3\/2014, of March 27, which amends the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1\/2007, of November 16. As it is well indicated in its article 103, regarding the exceptions to the right of withdrawal: <\/p>\n\n<p class=\"wp-block-paragraph\">l) The provision of lodging services for purposes other than housing, transportation of goods, car rental, food or services related to leisure activities, if the contracts provide for a specific date or period of performance.<\/p>\n\n<h2 class=\"wp-block-heading\">7- In case of making a reservation with AUDIOGUIDE<\/h2>\n\n<p class=\"wp-block-paragraph\">Depending on the monument you visit, you will either pick up the audioguide at the monument&#8217;s ticket office or you will receive credentials along with your tickets to use it in app format. Most monuments offer the audioguide in app format, so be sure to bring your smartphone with enough battery and space to install and use the app during the visit. We recommend that you bring your own headphones.    <\/p>\n\n<h2 class=\"wp-block-heading\">8- Are the activities accessible?<\/h2>\n\n<p class=\"wp-block-paragraph\">Accessibility is indicated for each activity.  <\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>1- What documentation do I need to access the monument? The Palace of Versailles does not require the presentation of a valid ID document with the tickets. However, it is recommended that you bring some form of identification in case it is necessary. If your tickets have a discount or special rate, be sure to [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":67,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-8877","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/catedral.sevilla-tickets.es\/en\/wp-json\/wp\/v2\/pages\/8877","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/catedral.sevilla-tickets.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/catedral.sevilla-tickets.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/catedral.sevilla-tickets.es\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/catedral.sevilla-tickets.es\/en\/wp-json\/wp\/v2\/comments?post=8877"}],"version-history":[{"count":1,"href":"https:\/\/catedral.sevilla-tickets.es\/en\/wp-json\/wp\/v2\/pages\/8877\/revisions"}],"predecessor-version":[{"id":8878,"href":"https:\/\/catedral.sevilla-tickets.es\/en\/wp-json\/wp\/v2\/pages\/8877\/revisions\/8878"}],"wp:attachment":[{"href":"https:\/\/catedral.sevilla-tickets.es\/en\/wp-json\/wp\/v2\/media?parent=8877"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}