{"id":8940,"date":"2024-05-27T18:51:26","date_gmt":"2024-05-27T18:51:26","guid":{"rendered":"https:\/\/sevilla-tickets.es\/web\/conditions-general\/"},"modified":"2026-07-10T13:12:40","modified_gmt":"2026-07-10T13:12:40","slug":"conditions-general","status":"publish","type":"page","link":"https:\/\/catedral.sevilla-tickets.es\/en\/conditions-general\/","title":{"rendered":"General terms and conditions"},"content":{"rendered":"\t\t
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General Terms and Conditions of Contract<\/h1>\n
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Purpose<\/h2>\nThese General Terms and Conditions govern the contracting of tourist services and the purchase of tickets through the website of MY TOP TOUR<\/strong>, the trading name of MNPQ GESTORES TUR\u00cdSTICOS, S.L.<\/strong>, a company incorporated under Spanish law with Tax Identification Number B19650613<\/strong>.\n\nThe company has its registered tax address at Calle Francisco Grande Covi\u00e1n, 20, C.P. 18100, Armilla, Granada, Spain, and is duly registered in the Commercial Registry of Granada, Volume 1644, Book 0, Page 38, Sheet GR-50771, Entry 1.\n\nMaking a purchase implies the full, express and unconditional acceptance of these General Terms and Conditions.\n\n<\/div>\n
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Intermediation and nature of the service<\/h2>\nMY TOP TOUR<\/strong> acts as a travel agency and intermediary in the sale of tourist services and tickets for monuments, museums and cultural attractions.\n\nMY TOP TOUR<\/strong> is not the official ticket office and does not represent the organisations responsible for managing the monuments. The names, trademarks and designations of the monuments are used exclusively for descriptive purposes.\n\nThe tickets offered are official and valid and are purchased through authorised providers and channels, including intermediation, management and customer service.\n\n<\/div>\n
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Capacity to enter into a contract<\/h2>\nOnly adults with sufficient legal capacity may contract services. Minors may browse the website but may not make purchases or provide data for contracting purposes.\n\n<\/div>\n
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Contracting process<\/h2>\nBefore completing the purchase, the user will have access to the essential information about the service, including the price, date, time, cancellation policy and access requirements.\n\nTo complete the booking, the user must provide the required information and expressly accept these General Terms and Conditions.\n\nOnce payment has been confirmed, the user will receive a confirmation email. This email constitutes sufficient proof that the contract has been concluded.\n\nMY TOP TOUR<\/strong> may reject a booking where there are objective grounds, such as lack of availability or payment-related issues.\n\n<\/div>\n
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Prices and payment methods<\/h2>\nPrices are stated in euros and include the applicable taxes unless expressly indicated otherwise.\n\nPayment will be made using the methods available through the website\u2019s payment gateway.\n\n<\/div>\n
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Information provided by the customer<\/h2>\nThe customer is solely responsible for the truthfulness, accuracy and correctness of the information provided during the booking process, including their first name, surname, identity document, date of birth or nationality.\n\nFor services involving personalised tickets, the information may not be changed once the tickets have been issued.\n\nMY TOP TOUR<\/strong> shall not be held responsible for any inability to access the monument or for any incident arising from incorrect information or invalid documentation provided by the customer.\n\n<\/div>\n
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Cancellation and withdrawal policy<\/h2>\nThe cancellation, modification and refund conditions are directly determined by the policies of the monument, museum or provider and are beyond the control of MY TOP TOUR<\/strong>.\n\nIn accordance with Article 103(l) of Royal Legislative Decree 1\/2007, the right of withdrawal shall not apply to leisure services that provide for a specific date or period of performance.\n\nFailure to attend, late arrival or failure to provide the required documentation shall not entitle the customer to a refund.\n\n<\/div>\n
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Force majeure<\/h2>\nMY TOP TOUR<\/strong> shall not be held responsible for any failure to fulfil its obligations where such failure is due to force majeure or circumstances beyond its control, such as pandemics, administrative restrictions, strikes or the closure of monuments.\n\n<\/div>\n
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Customer service and complaints<\/h2>\nThe customer may contact customer service by email at:\n\nsoporte@mytoptour.es\n<\/a>.\n\nThe customer may also use the European Union Online Dispute Resolution Platform.\n\n<\/div>\n
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Acceptance of the terms and conditions<\/h2>\nBy making any purchase through the website, the customer declares that they have read, understood and fully accepted these General Terms and Conditions and the cancellation policy applicable to the contracted service.\n

Acceptance of these terms and conditions is an essential requirement for completing the purchase process.<\/p>\n\n<\/div>\n<\/section>\n“`\n\n## Franc\u00e9s\n\n“`html\n

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Conditions G\u00e9n\u00e9rales de Vente<\/h1>\n
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Objet<\/h2>\nLes pr\u00e9sentes Conditions G\u00e9n\u00e9rales r\u00e9gissent la r\u00e9servation de services touristiques et l\u2019achat de billets par l\u2019interm\u00e9diaire du site web de MY TOP TOUR<\/strong>, nom commercial de MNPQ GESTORES TUR\u00cdSTICOS, S.L.<\/strong>, soci\u00e9t\u00e9 de droit espagnol titulaire du num\u00e9ro d\u2019identification fiscale B19650613<\/strong>.\n\nLa soci\u00e9t\u00e9 a son domicile fiscal Calle Francisco Grande Covi\u00e1n, 20, C.P. 18100, Armilla, Granada, Espagne, et est d\u00fbment inscrite au Registre du commerce de Grenade, Tome 1644, Livre 0, Feuillet 38, Fiche GR-50771, inscription 1.\n\nLa r\u00e9alisation d\u2019un achat implique l\u2019acceptation pleine, expresse et sans r\u00e9serve des pr\u00e9sentes Conditions G\u00e9n\u00e9rales.\n\n<\/div>\n
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Interm\u00e9diation et nature du service<\/h2>\nMY TOP TOUR<\/strong> agit en qualit\u00e9 d\u2019agence de voyages et d\u2019interm\u00e9diaire dans la commercialisation de services touristiques et de billets pour des monuments, mus\u00e9es et attractions culturelles.\n\nMY TOP TOUR<\/strong> n\u2019est pas la billetterie officielle et ne repr\u00e9sente pas les organismes charg\u00e9s de la gestion des monuments. Les noms, marques et d\u00e9nominations des monuments sont utilis\u00e9s exclusivement \u00e0 des fins descriptives.\n\nLes billets propos\u00e9s sont officiels et valables. Ils sont acquis aupr\u00e8s de prestataires et par l\u2019interm\u00e9diaire de canaux autoris\u00e9s et comprennent des services d\u2019interm\u00e9diation, de gestion et d\u2019assistance \u00e0 la client\u00e8le.\n\n<\/div>\n
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Capacit\u00e9 \u00e0 contracter<\/h2>\nSeules les personnes majeures disposant de la capacit\u00e9 juridique suffisante peuvent r\u00e9server des services. Les mineurs peuvent naviguer sur le site web, mais ne peuvent pas effectuer d\u2019achats ni fournir de donn\u00e9es aux fins de la r\u00e9servation.\n\n<\/div>\n
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Processus de r\u00e9servation<\/h2>\nAvant de finaliser l\u2019achat, l\u2019utilisateur aura acc\u00e8s aux informations essentielles relatives au service, notamment son prix, sa date, son horaire, sa politique d\u2019annulation et ses conditions d\u2019acc\u00e8s.\n\nPour finaliser la r\u00e9servation, l\u2019utilisateur devra fournir les donn\u00e9es demand\u00e9es et accepter express\u00e9ment les pr\u00e9sentes Conditions G\u00e9n\u00e9rales.\n\nUne fois le paiement confirm\u00e9, l\u2019utilisateur recevra un e-mail de confirmation. Cet e-mail constitue une preuve suffisante de la conclusion du contrat.\n\nMY TOP TOUR<\/strong> pourra refuser une r\u00e9servation lorsque des raisons objectives le justifient, telles qu\u2019un manque de disponibilit\u00e9 ou un incident li\u00e9 au paiement.\n\n<\/div>\n
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Prix et moyens de paiement<\/h2>\nLes prix sont indiqu\u00e9s en euros et comprennent les taxes applicables, sauf indication expresse contraire.\n\nLe paiement sera effectu\u00e9 au moyen des m\u00e9thodes disponibles sur la passerelle de paiement du site web.\n\n<\/div>\n
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Donn\u00e9es fournies par le client<\/h2>\nLe client est seul responsable de la v\u00e9racit\u00e9, de l\u2019exactitude et de la conformit\u00e9 des donn\u00e9es fournies au cours du processus de r\u00e9servation, notamment son pr\u00e9nom, son nom, son document d\u2019identit\u00e9, sa date de naissance ou sa nationalit\u00e9.\n\nPour les services comprenant des billets nominatifs, les donn\u00e9es ne pourront plus \u00eatre modifi\u00e9es apr\u00e8s l\u2019\u00e9mission des billets.\n\nMY TOP TOUR<\/strong> ne pourra \u00eatre tenue responsable de l\u2019impossibilit\u00e9 d\u2019acc\u00e9der au monument ni de tout incident r\u00e9sultant de donn\u00e9es incorrectes ou de documents non valables fournis par le client.\n\n<\/div>\n
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Politique d\u2019annulation et droit de r\u00e9tractation<\/h2>\nLes conditions d\u2019annulation, de modification et de remboursement sont directement d\u00e9termin\u00e9es par les politiques du monument, du mus\u00e9e ou du prestataire et \u00e9chappent au contr\u00f4le de MY TOP TOUR<\/strong>.\n\nConform\u00e9ment \u00e0 l\u2019article 103.l du d\u00e9cret l\u00e9gislatif royal espagnol 1\/2007, le droit de r\u00e9tractation ne s\u2019applique pas aux services de loisirs pr\u00e9voyant une date ou une p\u00e9riode d\u2019ex\u00e9cution sp\u00e9cifique.\n\nLa non-pr\u00e9sentation, l\u2019arriv\u00e9e en dehors de l\u2019horaire pr\u00e9vu ou l\u2019absence des documents requis ne donnent droit \u00e0 aucun remboursement.\n\n<\/div>\n
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Force majeure<\/h2>\nMY TOP TOUR<\/strong> ne pourra \u00eatre tenue responsable du non-respect de ses obligations lorsque celui-ci r\u00e9sulte d\u2019un cas de force majeure ou de circonstances ind\u00e9pendantes de sa volont\u00e9, telles que des pand\u00e9mies, des restrictions administratives, des gr\u00e8ves ou la fermeture de monuments.\n\n<\/div>\n
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Service client\u00e8le et r\u00e9clamations<\/h2>\nLe client peut contacter le service client\u00e8le \u00e0 l\u2019adresse \u00e9lectronique suivante :\n\nsoporte@mytoptour.es\n<\/a>.\n\nIl peut \u00e9galement saisir la plateforme europ\u00e9enne de r\u00e8glement en ligne des litiges.\n\n<\/div>\n
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Acceptation des conditions<\/h2>\nLa r\u00e9alisation de tout achat par l\u2019interm\u00e9diaire du site web implique que le client d\u00e9clare avoir lu, compris et int\u00e9gralement accept\u00e9 les pr\u00e9sentes Conditions G\u00e9n\u00e9rales ainsi que la politique d\u2019annulation applicable au service r\u00e9serv\u00e9.\n

L\u2019acceptation de ces conditions est indispensable pour finaliser le processus d\u2019achat.<\/p>\n\n<\/div>\n<\/section>\n“`\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

General Terms and Conditions of Contract Purpose These General Terms and Conditions govern the contracting of tourist services and the purchase of tickets through the website of MY TOP TOUR, the trading name of MNPQ GESTORES TUR\u00cdSTICOS, S.L., a company incorporated under Spanish law with Tax Identification Number B19650613. The company has its registered tax […]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":25,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-8940","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/catedral.sevilla-tickets.es\/en\/wp-json\/wp\/v2\/pages\/8940","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/catedral.sevilla-tickets.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/catedral.sevilla-tickets.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/catedral.sevilla-tickets.es\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/catedral.sevilla-tickets.es\/en\/wp-json\/wp\/v2\/comments?post=8940"}],"version-history":[{"count":4,"href":"https:\/\/catedral.sevilla-tickets.es\/en\/wp-json\/wp\/v2\/pages\/8940\/revisions"}],"predecessor-version":[{"id":10161,"href":"https:\/\/catedral.sevilla-tickets.es\/en\/wp-json\/wp\/v2\/pages\/8940\/revisions\/10161"}],"wp:attachment":[{"href":"https:\/\/catedral.sevilla-tickets.es\/en\/wp-json\/wp\/v2\/media?parent=8940"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}